Due to the language barrier, you can easily run into some trouble with your orders, shipping, returns, money .etc when you buy directly from Taobao. Contacting the Taobao customer service department is the best way to solve your problem, but it is not an easy thing.

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In fact, it can be difficult to even locate contact information for Taobao anywhere on the website.

To assist you, here are several ways you can get in touch with taobao customer service when you have a problem with Taobao.

#1. how to contact taobao

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I only found taobao phone support,online form and emal contact info,they do provided a link to their livechat,but it is robot that only answers in Chinese,so it is useless for you.

Taobao English customer service request form

here is the link,you must login to fill out this form,so if your account is blocked,you can not use this method.

Taobao Hotline:

Hong Kong

• phone number: (852)30183610
• working time: Monday-Sunday,9:00-18:00

Taiwan

• phone number: (886)277054306
• working time: Monday-Sunday,9:00-18:00

Singapore

• phone number: (65)31633159
• working time:Monday-Sunday,9:00-18:00

Malaysia

• phone number: (60)392125564
• working time:Monday-Sunday,9:00-18:00

Australia

• phone number: (61)383738606
• working time:Monday-Sunday,7:00-18:00

Other areas

• phone number: (852)30183610
• working time: Monday-Sunday,9:00-18:00

Note #1: When you are from”Other areas”,before making the calling,please notice that it is not a toll free,it is a HongKong phone number,so the rate will not be cheap.

Note #2: Taobao sometimes change the phone number, you can check the original page here to make sure the contact number is not outdated.

Contact Taobao via social media

Their Facebook page is https://www.facebook.com/sea.taobao/ or https://www.facebook.com/taobao.global/

On Instagram, they’re — https://www.instagram.com/taobao.official/

#2. how to contact alipay

when you have problems with your money, payments, refund, bank account,you need to contact alipay to solve it.

Alipay phone support number:

Taobao and alipay share the same phone number,so you can call taobao support phone number,after getting through,choose service language and Press “1 “to talk with Alipay support.

Alipay livechat support:

Step 1:

Click this link to go to livechat page

Step 2:

Copy&paste Chinese keywords”人工客服”in the Dialog and click the grey “发送” button to send this query to their system.”人工客服” means live human support,so this step is to tell alipay you need to chat with a real person.

Step 3:

Then you will see a blue button with text”连接在线客服”,click it,and will connect you with a Alipay customer support member. Hopefully, your issue will be resolved quickly and easily.

#3. how to contact your forwarder warehouse

Warehouse plays a key role during the whole taobao shopping process,your orders will be shipped from seller to warehouse,then from warehouse to your address.If you are a newbie,you most likely will run into some problems related with it.So It is important you know how to contact the guys there.

contact your warehouse via “Cross-border logistics management(跨境物流管理)” page.

Step 1:

Log into your taobao account,Click [跨境物流管理(cross-border logistics management)] in the upper right corner of Taobao homepage or click here.

Step 2:

On the [待集运订单(To be shipped)] tab,you need to select your forwarder(by default,it is 官方配送服务), you can click [集运操作咨询(Consolidation Consultation)] or [问题咨询(Problem Consultation)] to contact forwarder Customer Service.

Step 3:

On the [物流订单(Logistics Order)] tab, click on the blue icon to consult with the forwarder Customer Service.

contact your forwarder via livechat

Click the following forwarder link to have a livechat with them,if you are not sure which forwarder you are using,check it from this page.

#4. how to contact your seller

In order to contact the seller,you need to download a software called aliwangwang(阿里旺旺),it is the official chat app.you can install it for Windows,Mac,iOS and Android version,you can download it here

contact seller on the product page

After logging in to Ali Wangwang, go to product page,click the blue icon on the right corner of the page.

contact seller from [已买到的宝贝(purchased)]

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If you have placed an order, go to the on the [已买到的宝贝(purchased)] page you can find the seller aliwangwang right next to the order number.

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Note: AliWangwang is the official chat software on Taobao. if there is a dispute in the transaction, you can provide a screenshot of your chat history as a valid proof.Dont add seller’s wechat id if you dont know him.